How can I get a refund, exchange or warranty information my furniture?
Please contact our store where you purchased your furniture and one of our trained customer service agents will be happy to assist you.
I need assembly instructions for my furniture. Where can I get them?
If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may fax your request to 717-509-3335.
I recently moved, and in the move, a drawer handle was damaged on my dresser. Help?
Often damaged parts can be replaced. If you need to get a replacement part for a product, contact our store you purchased it from for assistance.
How does your delivery service work?
Orders placed within our local delivery area, will arrive on our trucks. A customer service person will call to arrange delivery. It is important for someone to be at home to accept the delivery on the scheduled day, otherwise a redelivery charge will be incurred.
Are there Warranties Available?
Lancaster's Furniture To Go!! honors all manufacturers' warranties. Depending on the type of furniture you select, the warranty will vary. If you would like more specific information about the warranty for the furniture you are considering please email us at firstname.lastname@example.org.
What is Your Return Policy?
At Lancaster's Furniture To Go!! we want you to feel confident about your purchase. The furniture being returned must be in re-saleable condition and boxed in the original manufacturers' packaging materials. This excludes bedding, and delivery charges. Returns are subject to applicable delivery or pick up fees.
Do you have a Cancellation and Refund Policy?
Please call the store directly at (717) 509 - 3333 as our policy may differ depending on the item selected.
Where can I find the dimensions of a piece of furniture?
Dimensions on all product can be seen in the Online Showroom section of our website. Please click here to jump to the Online Product Catalog.
Where are you located and how do I get there?
Lancaster's Furniture To Go!! is located at 1273 Manheim Pike in Lancaster, PA. Please visit our Directions Section that will provide you with turn by turn navigation.
How long will I have to wait if I ordered something?
Depending on the individual manufacturer, it could take 4 to 6 weeks to special order a specific item. In some cases, depending on variables such as fabric availability, it can take longer. Please contact one of our trained sales associates at (717) 509 - 3333. In Stock items can ship within 7-10 days from order.
Do you offer any type of discounts?
Yes! Lancaster's Furniture To Go!! has always been known for its competitive discount pricing. Most major brands are discounted 20% to 40% off the manufacturers suggested retail prices. Please speak to one of our trained sales associates about our guaranteed lowest price policy. Please click here to see the HOTTEST SPECIAL we are offering this month.
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express as well as most debit cards.
Do you have a mailing list so I can be notified of special sales events; if so how do I get on your list?
Yes! Lancaster's Furniture To Go!! has an extensive list of happy current and former customers who we regularly e-mail with the latest new introductions, sales events and special promotions. Please Click HERE, or you may call us at (717) 509 - 3333 to be placed on our mailing list.
I have found the similar item I want to buy from you on another website for a lower price. Can you match their price so I can purchase it from you?
We will not be undersold. If you find the same item with a lower price elsewhere online, please e-mail us with a link or an attachment of the advertisement, and we will match its price, guaranteed! On top of that, whenever possible, we will even beat the price, to continue bringing the best prices, anywhere. Please note that price matching involves the complete purchase price, along with all shipping costs & taxes. All advertisements must be current, and not part of a storewide clearance or similar offer. PRICE CAN ONLY BE MATCHED AT TIME OF PURCHASE.
Do you have financing plans?
We offer 6-month interest-free S.A.C. and 12-month interest-free financing options. Please contact one of our trained sales associates at (717) 509 - 3333.
What if something is wrong with the furniture (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please contact one of our trained sales associates at (717) 509 - 3333.